Please go to the "Problems" tab > "File a claim" tab
Click the "Add new" button
Provide the tracking number of the shipment, the reason for filing a claim,the date of shipment, and the item's value (which you can confirm with an invoice from the marketplace, etc.)
Additionally, in the comment section, if necessary, please describe the problem with the shipment in detail
Please select the carrier that was used to send your shipment
Please add a file with the invoice (if payment was not accepted through SkladUSA), correspondence with the client, photos of the damaged goods, photos of the external packaging, internal packaging of the cargo (sometimes the carrier may request photos of the goods/packaging before shipment) - without uploaded documents - the case will not be processed.
Click the "Create" button
